As one of the most sought after hospitality operations in Bath, Walcot House offers a modern take on classic British cuisine with an exciting food and drinks menu. Their bar and restaurant are beautifully designed, creating a space that works for breakfast, lunch, dinner and drinks. This interior is matched by their quality team made of Chefs, Bartenders, Waitering staff, and Kitchen Porters.
Skills you'll develop
- Service Orientation: Knowing how to allocate your time to maximize total customer happiness. Demonstrating good Service Orientation is important for kitchen and front-of-house staff during surge times of service, reducing stress both for the team as a whole and for customers in sight of the operation.
- POS: Knowledge of Point-of-Sale systems and ability to handle while dealing with a customer. Delivering clear communication and upselling can be part of this. Example systems for Coffee include Snapscan, Revel and Square.
- Multitasking: The ability to perform more than one task at the same time.
- Teamwork: Work within a group to achieve the maximum outcome for all, while meeting personal responsibilities within your role.
- Oral Expression: Communicate in a busy, fast-paced environment. A real-life flow would include being able to receive instructions from managers or customers, remember or recorded them correctly and pass to colleagues in an efficient way.
- Active Listening: Listening to someone and understanding what they want, while being careful not to interrupt them as they communicate their points.
Member discussion