Named after prohibition bootlegger, Grey Ghost Detroit also tethers two different sides of the city's history by connecting the historic Brush Park neighbourhood and the heaving Woodward Avenue in Midtown. Its cocktails and ambitious menu draws a crowd, largely thanks to a buoyant team who connect kitchen, bar and front of house to create a welcoming experience.
Core team skills
- Service Orientation: Knowing how to allocate your time to maximize total customer happiness. Demonstrating good Service Orientation is important for kitchen and front-of-house staff during surge times of service, reducing stress both for the team as a whole and for customers in sight of the operation.
- Attention to Detail: Noticing small details that may affect customers' experience and overall satisfaction, and how to elegantly rectify.
- Hospitality Operations: Ability to navigate the full daily cycle of a hospitality operation including preparing a venue for the day (opening-up), coping with surge times of service and how to close-up the operation at EOD - end of day.
- Turning Tables: Sensing when a customer has left a table or bar place in a hospitality setting, then clearing their cutlery and leftover to wipe the table clean and prepare for the next customer. Doing this increases the number of covers a table can accommodate during hours of service.
- Teamwork: Work within a group to achieve the maximum outcome for all, while meeting personal responsibilities within your role.
Location
47 Watson Street (Google Maps)
Member discussion