Taproom Staff at Mitten Brewing in Grand Rapids, Michigan

Grand Rapids' Mitten Brewing Company is a beloved craft brewery that combines a passion for beer with quality pizza and community activity. Established in 2012, Mitten Brewing produces a diverse array of handcrafted beers, ranging from classic ales to innovative seasonal brews, all crafted with locally sourced ingredients.

Skills you'll develop

Customer Service: Delivering a friendly and professional service to ensure customers are acknowledged, informed and satisfied. Also receiving feedback in a visible way to make the customer feel heard.
Pouring Pints: Using a 45° angle to pour a pint of beer, being careful to manage foam according to local custom.
Service Orientation: Knowing how to allocate your time to maximize total customer happiness. Demonstrating good Service Orientation is important for kitchen and front-of-house staff during surge times of service, reducing stress both for the team as a whole and for customers in sight of the operation.
Waste Management: Identifying waste items and disposing of waste from bins, being careful to match objects with their correct waste stream for recycling or landfill.
Cash Handling: Accurately managing customer payments and change.