Team Member at Yorks Cafe, Birmingham

Yorks Cafe is an independent coffee shop and eatery located in Birmingham, UK. Established in 2012, the company has become a popular destination for foodies and coffee enthusiasts alike. The cafe offers a range of high-quality coffee blends from around the world, which are roasted in-house. They also have an extensive food menu that includes breakfast, brunch, lunch, and snacks, all made with locally sourced and organic ingredients. The company has won numerous awards for its commitment to sustainability, community engagement, and supporting local producers. Yorks Cafe has multiple locations throughout Birmingham, each with its unique atmosphere and style.

Skills development

Latte Art: Latte Art is a method of preparing coffee created by pouring micro-foam onto a shot of espresso, then making a pattern on the surface.
Cupping: Evaluating the cleanness, sweetness, acidity, mouthfeel and aftertaste of a coffee to determine its overall quality.
Tamping: Compressing coffee grinds evenly into the portafilter to ensure that the pressurised water passes through the coffee bed evenly.
Customer Service: Delivering a friendly a professional service to ensure customers are acknowledged, informed and satisfied. Also receiving feedback in a visible way to make the customer feel heard.
Service Orientation: Knowing how to allocate your time to maximize total customer happiness.