Retail Customer Service Advisor at EE, Birmingham

EE (Everything Everywhere) is a British telecommunications company that provides mobile and fixed-line telephone, broadband, and digital TV products and services to consumers and businesses in the UK. It was formed in 2010 as a joint venture between Deutsche Telekom and Orange S.A. EE operates a 4G mobile network and was the first company to launch a 5G network in the UK. It also offers a range of smart devices, such as phones and tablets, and has over 500 retail stores across the UK.

Skills you'll develop

Customer Service: Delivering a friendly a professional service to ensure customers are acknowledged, informed and satisfied.
Merchandising: Stocking shelves, rotating shelved product, setting up displays, stocking and rotating products in coolers, organizing and rotating products in storage rooms, and moving products from storage to the sales floor.
Inventory Management: An ongoing process to ensure the accuracy (count) of stock immediately available on site, and what other inventory is in delivery or at earlier points in the supply chain.
Health & Safety: Considers the physical environment of the workplace to analyse and eliminate risks to staff and customers. To be distinguished from Food Safety & Hygiene.
Numeracy: Ability to make accurate, mental calculations using numbers in a time-pressured environment. Includes multiplication, addition, division and subtraction.
Intermediate Strength: Ability to manually lift and move up to 50lbs / 23kg using safe, correct technique.
Movement & Mobility: Ability to use hands and fingers, kneel, crawl, stand, bend, reach, lift, climb and balance.