Receptionist at Saint Pauls House, Birmingham

Birmingham's standout hotel Saint Pauls House is a central part of the city, maintaining the highest standards of hospitality. As well as providing a place to sleep, Saint Pauls House help their guests orientate in Birmingham, finding the best in food, drink, culture and recreational. They're hiring a receptionist to set the tone for guest stays, providing a point of contact and welcome assurance.

Skills you'll develop

Greeting Customers: Welcoming guests and customers in a way that makes their presence acknowledged, ready to serve their needs or queries.
Customer Service: Delivering a friendly a professional service to ensure customers are acknowledged, informed and satisfied. Also receiving feedback in a visible way to make the customer feel heard.
Taking Phone Calls: Communicating with customers, suppliers and colleagues over the phone, ensuring a clear, courteous manner.
Accepting Payments: Efficiently take card or cash payments from customers in a controlled and trustworthy way, being sure to offer an optional receipt. Some contactless cards may require pin entry for different merchants, which can also be a safety check imposed by the card provider.