The Hoxton is a chain of boutique hotels founded in London in 2006, now with properties in Amsterdam, Paris, Williamsburg, NY and Portland, OR. It offers stylish and affordable accommodation with a focus on local experiences and personalised service. Each hotel has a unique design, reflecting the local culture and history of its location, operating within the holding company, Ennismore. The DTLA venue has 174 bedrooms and a rooftop pool and bar area.

Skills you'll develop

  • Team Leadership: Hire, train  and coach team members. Manage labour efficiency through effective scheduling. Build a positive and engaging workplace, where each team member feels welcomed and respected.Greeting Guests: Welcoming guests and customers in a way that makes their presence acknowledged, ready to serve their needs or queries.
  • Customer Service: Delivering a friendly and professional service to ensure customers are acknowledged, informed and satisfied. Also receiving feedback in a visible way to make the customer feel heard.
  • Service Orientation: Knowing how to allocate your time to maximize total customer happiness. Demonstrating good Service Orientation is important for kitchen and front-of-house staff during surge times of service, reducing stress both for the team as a whole and for customers in sight of the operation.
  • Taking Phone Calls: Communicating with customers, suppliers and colleagues over the phone, ensuring a clear, courteous manner.
  • Accepting Payments: Efficiently take card or cash payments from customers in a controlled and trustworthy way, being sure to offer an optional receipt. Some contactless cards may require pin entry for different merchants, which can also be a safety check imposed by the card provider.

Pay

$23 per hour

Locations

1060 S Broadway, Los Angeles (Google Maps)

Apply today

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