Barista at Flying Horse Coffee, West London (W12)

Flying Horse Coffee is a specialty coffee shop with a rich history in the heart of a bustling city. Established years ago, it has become a beloved destination for coffee enthusiasts. The shop prides itself on serving meticulously sourced and expertly roasted coffee beans, offering a wide selection of brew methods to suit individual preferences. With a warm and inviting atmosphere, Flying Horse Coffee creates a welcoming space where customers can savor delicious coffee and engage in a vibrant community of coffee lovers.

Skills you'll develop

Latte Art: Latte Art is a method of preparing coffee created by pouring micro-foam onto a shot of espresso, then making a pattern on the surface.
Cupping: Evaluating the cleanness, sweetness, acidity, mouthfeel and aftertaste of a coffee to determine its overall quality.
Tamping: Compressing coffee grinds evenly into the portafilter to ensure that the pressurised water passes through the coffee bed evenly.
Customer Service: Delivering a friendly a professional service to ensure customers are acknowledged, informed and satisfied. Also receiving feedback in a visible way to make the customer feel heard.
Service Orientation: Knowing how to allocate your time to maximize total customer happiness.